FAQ
How long does delivery take?
Orders are typically processed within 1-4 weeks. Delivery times vary depending on your location, but most orders arrive within 5–10 business days.
Do you ship internationally?
Yes, we ship worldwide. International shipping times may vary depending on customs and local postal services.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original condition. Custom or personalized pieces cannot be returned.
How do I initiate a return?
Contact us at contact@irrverk.com with your order number and reason for return, and we will guide you through the process.
Do I need to pay the shipping for a return?
Yes, when you use your right under the return policy, you are responsible for the cost of the return.
Is your jewelry handmade?
Every piece of jewelry is crafted entirely by hand, from the first step to the final finish, without the use of molds or automated production methods.
What materials do you use?
All our jewelry is handcrafted in recycled sterling silver (925). We take pride in using high-quality materials to ensure durability and a premium finish. Gold can be used for custom requests, depending on the project.
Is your jewelry suitable for sensitive skin?
Yes, sterling silver is generally well-tolerated by most skin types. If you have a known metal allergy, we recommend consulting with a medical professional before purchase.
How do I care for my jewelry?
Avoid exposure to water, perfume, and harsh chemicals. Store your jewelry in a dry place, preferably in a soft pouch or box. Clean gently with a silver polishing cloth. Intentionally oxidized pieces are not recommended for silver polish, as it removes the intended look of the jewelry. Read more about jewelry care here.
I don't know my ring size. Can you help?
We strongly recommend to visit a local jeweler to have your finger measured before placing an order. You can read more about ring sizes here.
Do you work with gold?
Yes, we craft handmade custom pieces in gold depending on the project. For a custom request, please use the form here.
Can I engrave my ordered jewelry?
Unfortunately we can't offer engraving at this time.
Do you offer custom or personalized pieces?
Yes, we offer custom orders on select pieces. Please fill out the form here.
Can I return a custom order?
No, we do not offer returns or refunds for custom ordered jewelry.