Refund policy

Return & Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days from receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and in its original packaging. Proof of purchase, such as your order confirmation or receipt, is also required.

To request a return, please contact us at contact@irrverk.com.

Returns must be approved before being sent back. Once your return request has been accepted, we will provide instructions on how and where to return your item.

Please note that items returned without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at contact@irrverk.com.

Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible if your item is damaged, defective, or if you have received the wrong item.

We will evaluate the issue and work with you to resolve it as quickly as possible.

Non-Returnable Items

Due to the handcrafted nature of our work, certain items cannot be returned.

This includes:

  • Custom-made jewelry

  • Special commissions created specifically for a customer

As every piece of jewelry is handcrafted, slight variations in finish, texture, oxidation, or other details may occur. These natural variations are part of the character and uniqueness of handmade jewelry and are not considered defects.

If you are unsure whether your item qualifies for a return, please contact us before
placing your order.

Exchanges

We do not offer direct exchanges.

If you would like a different item, we recommend returning the original item (if eligible) and placing a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, the item must be returned in the same condition in which it was received: unworn, unused, in its original packaging, and accompanied by proof of purchase.

Please note that this right does not apply to custom-made or personalized products created specifically for you.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@irrverk.com.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning jewelry, as Irrverk cannot be responsible for returns lost in transit.


Last updated: 2026-06-08